This policy applies to subscriptions to Rivendo, operated by Luminary Enterprise FZE (SRTI Park, Block B, Office B23-052, Sharjah, United Arab Emirates). Payments are processed by our Merchant of Record, Paddle.com Market Ltd ("Paddle"), and Paddle's Buyer Terms also apply to your purchase.
Rivendo includes a free tier with a limited number of trial scans so you can evaluate the Service before subscribing. No payment is taken for the free tier.
You can cancel Rivendo Pro at any time from your account settings or by contacting us. When you cancel, your subscription will not renew again; you keep access to Pro features until the end of the billing period you have already paid for. We do not charge a cancellation fee.
Because Rivendo is a digital service billed monthly, monthly subscription fees are generally non-refundable once a billing period has started, except where required by law or granted at our discretion. We will provide a refund in the following cases:
We handle refund requests fairly and on a case-by-case basis. Approved refunds are issued to your original payment method via Paddle.
Contact us at support@rivendo.app within 14 days of the charge, including the email on your account and the approximate date of payment. You may also contact Paddle directly through the buyer support link on your payment receipt. We aim to respond within 5 business days.
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute.